Pool Closed Tues Jan 24th 2023

Sorry everyone. The pool will be closed on Tuesday January 24th 2023. I've been given an update that repairs could start as early as tonight and finish tomorrow - I'll know tonight when I'm at the pool. That would be fantastic. I'm pulling my hair out waiting and I've been up to the pool twice everyday checking on things so I can update everyone.

Pool Still Closed

Pool Closed on Monday Jan 23

I'm sorry but the repairs were not done this week so the pool will be closed on Monday Jan 23 and possibly for longer. I will put a note on the web page each day with updates and send out emails as well to let everyone know. Everyone who has missed classes with receive either a refund for those classes or replacement classes. I have sent REFUNDS to ALL the SHORT Swimmer classes from January 13 to 20. If you have not received yours in the next 3 to 5 business days (next week Friday but probably sooner), please contact me. For Mon/Wed, Tue/Thu and Fri classes I'm going to wait until the repairs are done, so I know how many sessions were cancelled and can send out all the refunds only once. For private lessons you can choose a refund or reschedule to a different day, once the pool is fixed. Thank you everyone for your patience.

I did my final interview today and as early as Monday I will be announcing the new staff members and launching new lessons. These lessons will start on February 6th, which is well after the longest projected time the repairs should take. I will be offering more Adult and Swimmer classes plus morning classes that will be Preschool, Parent and Tot and Adult classes.

Sincerely,

Mark Charke

Charke Swim Pool Closure (Temporary)

Hi Everyone,

My apologies. The pool will be closed this week until Friday, January 20th. All class sessions during that period of time are cancelled. The heater broke and we are replacing it, hopefully by the end of the week.

What happened? What's the Solution? A compressor failed in the heating system. After careful consideration we decided to replace the heating system with a new gas heating system which will fix the heating issues long term. We are hoping the new heater will arrive on Thursday and be installed on Friday. If there are closures on Monday or later, I will send out a newsletter. I should know by Friday.

What Happens with the Cancelled Classes?

Short Classes (Monday to Friday Classes) Jan 16-20

On Friday I'm going to refund all of these lessons.

M/W, T/H, F Classes

For once and twice a week classes, I'm going to wait on the refunds until I know when the pool repairs are complete. Then I will offer the choice of a refund for the missed classes or makeup classes on a future Saturday.

Private Lessons

Anyone doing privates this week have the choice of re-scheduling or a refund. Again, I need to wait until I know when the repairs will be complete.

Free Swimmer 1 Unfortunately I'm cancelling this class and there won't be a replacement. I'm going to skip the wet interview for my new staff. Thank you to everyone who volunteered for this class.

New Staff, New Classes

I have accelerated my hiring as best I can. The pool has some bills to pay and I would like to be able to offer additional classes to everyone who has missed a week of swimming now.

Thank you everyone for your understanding while Charke Swim goes through it's first hiccup in service. I hope to come back stronger with more lessons than before and a warmer pool! Remember that you can't have dry hair at swim class.

Sincerely,

Mark Charke

www.Charkeswim.com